Refund policy

Our Refund Policy

At MarBreeze, we are committed to your complete satisfaction with every purchase. If you are not entirely happy with your order of dresses, outerwear, or tops, we are here to help. Please review the following policy details carefully.

Eligibility for Refunds

To be eligible for a return and refund, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same original condition as received.
  • All original tags, labels, and packaging must be intact and attached.
  • You must initiate the return request within 30 days of the delivery date.
  • The item must not fall under final sale or clearance items, as marked on the product page.

Non-Refundable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Items that have been worn, washed, or altered.
  • Items without their original tags and packaging.
  • Final sale, clearance, or promotional items (unless faulty).
  • Gift cards.

How to Initiate a Return

Since we do not have a user account system, please follow these steps:

  1. Contact our support team at [email protected] within the 30-day window.
  2. In your email, please include your order number and the reason for the return.
  3. Our team will respond with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.
  4. Pack the item securely in its original packaging, include the RMA number, and ship it to the address provided.

Please note: The customer is responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping service.

Inspection & Refund Process

Once we receive your returned item, our quality team will inspect it to ensure it meets our return conditions.

  • If approved, your refund will be processed automatically to your original payment method.
  • Please allow 5-10 business days for the refund to appear in your account after processing.
  • You will receive an email notification once your refund has been issued.
  • If the return is not approved, we will contact you via email to discuss the next steps.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with your order number and photos of the issue. We will arrange a prepaid return label for you and prioritize a replacement or full refund, including any original shipping charges.

Exchanges

We currently do not offer direct exchanges. To exchange an item for a different size or color, please follow the standard return process to receive a refund and then place a new order for the desired item on our website.

Contact Us

For any questions regarding our Refund Policy, please do not hesitate to contact our customer support team.

Email: [email protected]

We aim to respond to all inquiries within 24-48 hours during business days.